When you are far in the middle of the mountains, the Austrian Alps in this case, and you’re depending on your smartphone to stay connected, it is reassuring to know that technical support is only three digits away (611 in this case). I called the T-Mobile technical support today by dialing 611 on the BlackBerry 8700. I was able to talk to a technical support rep fairly quickly, get some questions answered, and verify that when I use my smartphone as a modem for my laptop I am only being charged for the data download ($15/MB) and not for the air time (which if you consider the roaming charges of $1/minute or more, could add up considerably).
Synchronization works well, but some Outlook contacts need clean-up
While the synchronization seems to be fast and straight forward, I have been getting an error towards the end of the synchronization. It seems that the BlackBerry 8700 synchronization process (the Desktop Manager) does not deal well with Outlook contacts that don’t have a “full name” (according to the T-Mobile technical support rep). Knowing that my Outlook contacts have gone through several iterations of import/export operations in the last 5 to 10 years, it seems that some clean-up is necessary.
Filling out a Web form using the BlackBerry 8700
When I tried to fill out the usual Web form that I have been using throughout the 81-day-experiment, I was able to easily login and navigate through the various data entry fields. Filling out the text fields was also straight forward.
However when I got to the radio buttons and checkboxes, I wasn’t able to check the desired options. I tried the Trackwheel, the Space key, and the Enter key, but nothing seems to work with these controls.
I had this problem earlier in the 81-day-experiment with some of the other devices, so I will soon explore it further to determine if this is a problem with the Web form itself or the browser, and if there is a workaround. Aside form the radio buttons and checkboxes, the rest of Web form worked well, and I was able to save it.