In this case study, Carl from Richmond, VA shares his experience with the BlackBerry Pearl from T-Mobile (If you would like to contribute your case study, please e-mail it in the same format as shown below to firstname.lastname@example.org with Case Study in the subject line). Here is what Carl has to say about his BlackBerry Pearl:
The Information about the device you are using now:
Model? Blackberry Pearl
Desktop Operating System? Windows/Outlook
How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)
Overall satisfaction? 4
Compatibility with your desktop? 4
Technical support? 4
Would you recommend this device to others who have similar needs to yours?
Your industry, size of your company, and role within your company?
Online Media Sales, 15 employees, Regional Sales Manager
What specific things do you like about the device and related services?
I love the Pearl navigation, it's much easier to use than the Blackberry track wheel.
What things don't you like or that can be improved and related services?
Volume on handset still is not great.
Which devices have you used in the past? Please list them starting with the most recent device
I've used Blackberry's since it's first version. Great products. Better with time.