Today the first case study has arrived. Niall from Oakland, California, shares his experience with the Verizon XV6700 running Windows Mobile 5. If you want to contribute your case study, please e-mail firstname.lastname@example.org with Case Study in the subject line. Below is Niall’s experience with the Verizon XV6700.
How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)
Overall satisfaction? 1
Compatibility with your desktop? 5
Technical support? Haven’t used
Would you recommend this device to others who have similar needs to yours?
What specific things do you like about the device and related services?
Compatibility with Microsoft Outlook and EVDO connectivity
What things don't you like or that can be improved and related services?
The phone locks up (requiring a soft reset) in 1 of every 3 or 4 incoming calls causing the call to be lost. Software running on the device often runs so slow as to be unusable. Verizon’s service is not as strong in the Oakland Hills as Cingular. I rarely get EVDO service, it nearly always reverts to 1X
Which devices have you used in the past? Please list them starting with the most recent device and then going backward and answer the following questions about each of these devices:
Blackberry 8700c – Cingular – 6 months – Returned to company on leaving
Blackberry 7100 – Cingular – 6 months – Upgraded to 8700c to gain EDGE service and full qwerty keypad
Motorolla MPX200 – Cingular – 18 months – Upgraded to Blackberry for better email access.