In this case study, Mobile Freedom from San Francisco shares her experience with the T-Mobile Dash. (If you would like to contribute your case study, please e-mail it in the same format as shown below to firstname.lastname@example.org with Case Study in the subject line). Here is what Mobile Freedom has to say about the Dash.
Information about the device you are using now:
Manufacturer/Brand? I am now using a Treo 600. This report is about a T-mobile Dash I just stopped using.
Desktop Operating System? XP
How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)
Overall satisfaction? 3
Compatibility with your desktop? 2 (as I normally don't use Outlook)
Technical support? 2 (very minimal knowledge-base and frequently contradictory info from T-mobile)
Would you recommend this device to others who have similar needs to yours?
Maybe - If they were heavy Outlook users and didn't mind the minimal sync'ing or requirement to buy add on software. I did not try using email from Exchange, only by popping Yahoo.
Your industry, size of your company, and role within your company?
1 person Internet company; I'm an entrepreneur and also do some work as a contractor with companies. I want to be able to access my email, schedule appointments, get online, and take notes anywhere while also being able to take photos with the same device.
What specific things do you like about the device and related services?
fun video camera and camera
voice recorder and ability to record my own ringtones
nice web browsing experience
integration of POP email with other apps (pics and video)
What things don't you like or that can be improved and related services?
Requires too much add on software, such as to be able to cut and paste. There is no easy way to add utilities like this.
Froze quite often and I had to restart.
Want to be able to fix which icons appear on the dashboard instead of only "most recent." Perhaps there's a way to do this but I didn't discover it.
Which devices have you used in the past? Please list them starting with the most recent device and then going backward and answer the following questions about each of these devices:
Device Manufacturer/Model/Carrier? T-mobile Dash
How long did you use the device? 3 weeks
Why did you switch? Switched to it with hopes of a PDA/fun smartphone combo. My Treo had broken so it was a good time to evaluate other options.
Device Manufacturer/Model/Carrier? Treo 600
How long did you use the device? 2+ years
Why did you switch? Switched from a Sidekick mostly because of my job as I needed a more fully featured PDA phone. Also the Sidekick was giving me carpal tunnel I think because of the design using your thumbs.