In this case study, Tim from Boston shares his wife’s experience with the Treo 680. (By the way, if you would like to contribute your case study, please e-mail it in the same format as shown below to firstname.lastname@example.org with Case Study in the subject line). Here is what Tim and Suzanne have to say about the Treo.
Information about the device you are using now:
Desktop Operating System? Latest Mac
How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)
Overall satisfaction? 4
Compatibility with your desktop? 5
Technical support? n/a
Would you recommend this device to others who have similar needs to yours?
Your industry, size of your company, and role within your company?
What specific things do you like about the device and related services?
Bluetooth compatibility. Incorporation of PDA functions into phone. Lightweight (even vs. other Treo’s).
What things don't you like or that can be improved and related services
Worse reception than she had with T-mobile.
Palm got rid of graffiti with the Treo!
The requirement for using the alt and shift keys way too frequently.
Which devices have you used in the past? Please list them starting with the most recent device and then going backward and answer the following questions about each of these devices:
Device Manufacturer/Model/Carrier? Nokia 6010/Tmobile
How long did you use the device? 3 yrs
Why did you switch? Tmobile didn’t have an appropriate rate plan for her usage, and she really wanted pda functionality into the phone