In this case study, Dana in New York City shares her experience with the Treo 700. (By the way, if you would like to contribute your case study, please e-mail it in the same format as shown below to firstname.lastname@example.org with Case Study in the subject line). Here is what Dana has to say about the Treo.
Information about the device you are using now:
Manufacturer/Brand? Treo Palm 700
Model? Palm 700
Desktop Operating System? Palm OS
How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)
Overall satisfaction? 2
Compatibility with your desktop? 3
Technical support? n/a
Would you recommend this device to others who have similar needs to yours?
Your industry, size of your company, and role within your company?
Executive and owner of small business, 30 employees, Internet marketing industry.
What specific things do you like about the device and related services?
I liked some of the things that I liked about my old Treo 600, such as the Palm interface, the touch screen and the ease of downloading software and games. The access speed to the Internet was much faster than my old Treo though, and I could watch SprintTV to catch up on news, etc. which was cool.
What things don't you like or that can be improved and related services?
I didn't like the voice quality (inconsistent, especially in conversation with other cell phones), the incredibly tiny battery life (less than 2 hours talk time, barely 8 hours standby), the way it randomly re-booted itself or wouldn't answer incoming calls, and it seemed to require additional software for anything such as synching my Exchange server contacts to SMS, etc. Unit heats up quickly when talking on it so you pretty much have to use handsfree all the time unless you want your ears burned. Using games such as Klondike seems to run really slowly compared to old Klondike on 600. Can't seem to turn off the additional battery-sucking things like random system sounds, game sounds, etc., even when I went through the system preferences and turned them all off.
It's not quite as much fun as my old regular cell phone (Sanyo SCP-5500) - you can't easily assign ringtones to people, send SMS without going through the Contacts interface (wouldn't synch my Contacts to SMS bi-directionally), customize wallpapers, etc. All can be achieved, but require additional workarounds, software and customization. I'm just not that patient. The OS and the various software seemed to eat up battery life very quickly, even when I turned off data services to extend battery life. An extended battery wasn't even an option to buy - I had to order a 3rd party one. And as silly as it sounds, I missed that I can't hang a wrist strap or any cell phone jewelry on the Treo - it's an all business phone, boring. Eventually, I swore off PDAs entirely and returned the Treo 700, waiting until the day when smartphones are actually as easy to use and fun as regular phones.
Which devices have you used in the past? Please list them starting with the most recent device and then going backward and answer the following questions about each of these devices:
a. Treo 600/Palm - Cingular
b. Sanyo SCP 500(L) - Sprint
c. Sanyo (SCP 4500?) - Sprint
How long did you use the device?
a. 2 years
b. 3 years (current - I switched back after returning the Treo 700)
c. 3 years
Why did you switch?
a. Wanted to consolidate carriers and devices (was using Sanyo 5500 cell phone and Treo 600 PDA both).
b. Went back to it. Love this phone. Very reliable and easy to use interface.
c. Wanted to upgrade phone. This was a really great and durable phone though.