In this case study, Ray from San Francisco shares his experience with the Treo 680. (If you would like to contribute your case study, please e-mail it in the same format as shown below to firstname.lastname@example.org with Case Study in the subject line). Here is what Ray has to say about the Treo 680.
The Information about the device you are using now:
Desktop Operating System? Windows XP
How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)
Overall satisfaction? 4
Compatibility with your desktop? 4
Technical support? n/a
Would you recommend this device to others who have similar needs to yours?
Your industry, size of your company, and role within your company?
Banking, 170,000 employees, production support
What specific things do you like about the device and related services?
Louder speaker than 650 makes playing MP3 a better experience, no antenna, lightweight, slimmer, slightly faster than 650
What things don't you like or that can be improved and related services?
Increased battery life makes it last as long as the 650, improved audio reception, shift key back on the right side like the 650, Wi-Fi capability, Blue Tooth is not as easy to use compared to 650--it takes a little adjustment in using the send button compared to 650, it freezes more often than the 650--requiring a soft reboot.
Which devices have you used in the past? Please list them starting with the most recent device and then going backward and answer the following questions about each of these devices:
Device Manufacturer/Model/Carrier? Treo 650 Cingular
How long did you use the device? 2 years
Why did you switch? no antenna