In this case study, Andrew from Columbia shares his experience with the BlackBerry 8703e (If you would like to contribute your case study, please e-mail it in the same format as shown below to firstname.lastname@example.org with Case Study in the subject line). Here is what Andrew has to say about the BlackBerry 8703e.
The Information about the device you are using now:
Desktop Operating System? Windows XP
How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)
Overall satisfaction? 5
Compatibility with your desktop? 4
Technical support? 5
Would you recommend this device to others who have similar needs to yours?
Yes - definitely
Your industry, size of your company, and role within your company?
Banking / 500 employees / Data Architect
What specific things do you like about the device and related services?
Ability to keep all contacts in one place, and be able to sync with desktop. I no longer need to carry a phone and a palm pilot. There are great 3rd party apps like berry411 and the google mobile suite that are fantastic. Also, Blackberry distributes their own maps in "Blackberry maps". The BB interface is intuitive, and makes finding phone numbers, addresses, etc. easy. The BB can be operated with one hand; until you start to use a smart device you don't realize how much you'll love this feature. Having access to your email whenever you need it is invaluable. Using gmail you have access to 2.8 gigs worth of your mail anywhere in the country (or world depending on your carrier)! The push email for the BB is fantastic.
What things don't you like or that can be improved and related services?
Verizon should allow their users to use the GPS function. I already paid for a GPS in the device, why do I need to buy and carry a 3rd party GPS also? Wi-fi capability would be nice especially for getting your email internationally (great for a CDMA device). I think that there should be more medical software written for the device.
Which devices have you used in the past?
Device Manufacturer/Model/Carrier? Palm / Tungsten C / wi-fi
How long did you use the device? 3-4 years
Why did you switch? I needed an "all in one" PDA with the phone built in. The Treo was the logical choice since I was used to, and like the Palm OS. I was a little worried when I decided to "take the plunge" on the BB OS. I am happy I made the switch from Palm to Blackberry. The Blackberry is a much more robust device. I never have to reboot it (as others have complained about the Palm powered devices).