In this case study, Kanch from Houston, TX shares his experience with the T-Mobile Dash. The same phone is offered from HTC (the original manufacturer of the Dash) and named Excalibur (by the way, if you would like to contribute your case study, please e-mail it in the same format as shown below to firstname.lastname@example.org with Case Study in the subject line). Here is what Kanch has to say about his T-Mobile Dash.
The Information about the device you are using now:
Desktop Operating System? Windows XP
How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)
Overall satisfaction? 5
Compatibility with your desktop? 5
Technical support? Not used/needed
Would you recommend this device to others who have similar needs to yours?
Your industry, size of your company, and role within your company?
Online e-retailer/15 employees/Software Engineer
What specific things do you like about the device and related services?
Excellent color screen. Built in Bluetooth and WiFi. Sync with Outlook. QWERTY keyboard and the built in XT9 text recognition feature. MicroSD expansion slot (no official specification about the maximum size supported, but can take 2GB), which gives you plenty space for your videos, pictures and MP3s. The Comm Manager Utility lets you turn on/off the different connection options. I thought that going from a touch screen smartphone(Treo) to a non-touch screen(Dash) would take some getting used to, but after a week I rarely miss the touch screen feature. The "Back" Key is also a great addition. Many features on the phone are heavily customizable to suit personal preferences. Lots of third party applications. Gentimer, John Cody's Alerts, SK Tools to name a few.
What things don't you like or that can be improved and related services?
Volume Touch strip isn't that great, but have read on ways that it can be converted back to the JOGGR strip using registry hacks. Have read about the "Alarm bug" in the OS, which I haven't come across, even when though I have changed the alarm multiple times. Sometimes it can take a fraction of a second longer to switch applications, but nothing major. Apparently the I assume the next version of the Excalibur, Cavalier is supposed to have a faster CPU, among other improvements.
Which devices have you used in the past? Please list them starting with the most recent device
Handspring Treo 180/ T-Mobile, used it for 4 years, and now needed to upgrade the aging Treo