The 81-day experiment

Case Study: Verizon XV6700

In this case study, Dean shares his experience with the Verizon XV6700 (If you would like to contribute your case study, please e-mail it in the same format as shown below to the81dayexperiment@people-onthego.com with Case Study in the subject line). Here is what Dean has to say about the Verizon XV6700.

The Information about the device you are using now:

Manufacturer/Brand?  Verizon/HTC

Model?  XV6700

Carrier?  Verizon

Desktop Operating System?  Windows/Outlook

How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)

Overall satisfaction? 3 

Features? 5

Usability? 4

Compatibility with your desktop? 1

Technical support?  1

Would you recommend this device to others who have similar needs to yours?

Only if phone reliability requirement is not high.

Your industry, size of your company, and role within your company?   

n/a

What specific things do you like about the device and related services?

The set of features is just amazing!  EVDO, WiFi, Bluetooth, IRDA, IMAP/SSL support, MS Exchange support, nice keyboard.  I got 851kb/s download speed.

What things don't you like or that can be improved and related services?

The reliability of the phone part is TERRIBLE.  About once a day I have to soft-reset the phone in order to make a call or to access the Internet, or to connect to my PC using Active Sync.

Verizon replaced the phone but that didn't help.  I'm looking for an alternative phone.

Which devices have you used in the past?

LG 4600 (a simple phone).

In this case study, Dean shares his experience with the Verizon XV6700 (If you would like to contribute your case study, please e-mail it in the same format as shown below to the81dayexperiment@people-onthego.com with Case Study in the subject line). Here is what Dean has to say about the Verizon XV6700.

The Information about the device you are using now:

Manufacturer/Brand?  Verizon/HTC

Model?  XV6700

Carrier?  Verizon

Desktop Operating System?  Windows/Outlook

How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)

Overall satisfaction? 3 

Features? 5

Usability? 4

Compatibility with your desktop? 1

Technical support?  1

Would you recommend this device to others who have similar needs to yours?

Only if phone reliability requirement is not high.

Your industry, size of your company, and role within your company?   

n/a

What specific things do you like about the device and related services?

The set of features is just amazing!  EVDO, WiFi, Bluetooth, IRDA, IMAP/SSL support, MS Exchange support, nice keyboard.  I got 851kb/s download speed.

What things don't you like or that can be improved and related services?

The reliability of the phone part is TERRIBLE.  About once a day I have to soft-reset the phone in order to make a call or to access the Internet, or to connect to my PC using Active Sync.

Verizon replaced the phone but that didn't help.  I'm looking for an alternative phone.

Which devices have you used in the past?

LG 4600 (a simple phone).

Case study: XV6700 from Verizon

In this case study, Sean from Burr Ridge, IL shares his experience with the Verizon XV6700 (If you would like to contribute your case study, please e-mail it in the same format as shown below to the81dayexperiment@people-onthego.com with Case Study in the subject line). Here is what Sean has to say about his Verizon XV6700:

The Information about the device you are using now:

Manufacturer/Brand? Verizon/HTC

Model? XV6700

Carrier? Verizon

Desktop Operating System? Windows/Outlook

How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)

Overall satisfaction?                                 3

Features?                                                3

Usability?                                                4

Compatibility with your desktop?              5

Technical support?                                    1

Reliability?                                               2

Would you recommend this device to others who have similar needs to yours?

YES!

Your industry, size of your company, and role within your company?

N/A

What specific things do you like about the device and related services?

I find Windows Mobile 5 and Microsoft Outlook more suitable to me than Palm OS. I like the EV-DO network speed.

What things don't you like or that can be improved and related services?

The phone does locks up, but not too often. Software running on the device often runs a little slow when you “wake it up” but gets better after a min.  The phone requires a little patience.  The device acts slowly right after removing it from the dock (Sync issue).  Need extended battery to be used all day.

Which devices have you used in the past? Please list them starting with the most recent device

Used the Treo 700p and did not find it reliable.

Used Treo 650 before.  It’s slow and doesn’t run windows but it does work.

Case study: Verizon XV6700

Today the first case study has arrived. Niall from Oakland, California, shares his experience with the Verizon XV6700 running Windows Mobile 5. If you want to contribute your case study, please e-mail the81dayexperiment@people-onthego.com with Case Study in the subject line. Below is Niall’s experience with the Verizon XV6700.

How do you rank the device and the related services in the following areas (rankings are 1 to 5, where 5 is the best)

Overall satisfaction?                             1

Features?                                             4

Usability?                                             2

Compatibility with your desktop?           5

Technical support?                                Haven’t used

Reliability?                                           1

Would you recommend this device to others who have similar needs to yours?

No

What specific things do you like about the device and related services?

Compatibility with Microsoft Outlook and EVDO connectivity

What things don't you like or that can be improved and related services?

The phone locks up (requiring a soft reset) in 1 of every 3 or 4 incoming calls causing the call to be lost. Software running on the device often runs so slow as to be unusable. Verizon’s service is not as strong in the Oakland Hills as Cingular. I rarely get EVDO service, it nearly always reverts to 1X

Which devices have you used in the past? Please list them starting with the most recent device and then going backward and answer the following questions about each of these devices:

Blackberry 8700c – Cingular – 6 months – Returned to company on leaving

Blackberry 7100 – Cingular – 6 months – Upgraded to 8700c to gain EDGE service and full qwerty keypad

Motorolla MPX200 – Cingular – 18 months – Upgraded to Blackberry for better email access.